PRIVACY POLICY

Cretan Spirits Privacy Policy and Cookies Policy

This privacy policy describes the personal data collected or produced (processed) when you interact with Cretan Spirits through our websites, digital experiences, mobile applications, stores, events or any other products or services, and which are part of the Cretan Spirits platform (“Platform”). It also describes how you use, share and protect your personal data, the options you have regarding your personal data, and how you can contact us.

WHAT PERSONAL DATA WE COLLECT AND NEVER

We ask that you provide us with certain personal information in order to provide you with the products or services you request. For example, when shopping, contacting our customer service, asking for news, creating an account, participating in our events or contests, or using our Platform. In addition, when you request specific services within the store, we may ask you to log in to provide services related to your account (eg size, style, preference). 

This personal information includes the following:

• Contact details, including name, email, no. telephone, postal and billing address
• Login and account details, including username, password, and unique username
• Personal information, including gender, city, date of birth and shopping history
• Payment or credit card details
• Pictures, photos and videos
• Personal preferences, such as your wish list, as well as marketing and cookie preferences. 

We collect additional personal information from you to provide specific information within our Platform. This personal information includes information from social media, including login information and any information from your Cretan Spirits posts or your contact us

When you interact with our Platform, some data is automatically collected from your device or the web browser you are using. This data includes the following:

• Device IDs, call status, network access, storage information, and battery information
• Cookies, IP addresses, referral headers, web browser’s identification and publishing data, statistics collection images, tags and other interactions with our Platform.

CHILDREN 

We comply with local laws and do not allow children to register on our Platform when they are below the legal age limit in the country where they live. We will seek parental consent for children participating in Cretan Spirits experiences and events. 

TOOLS to Adjust What Personal Data We Collect

By using our Platform, we also provide timely information and your consent to certain practices. For example, we get your consent to use your site and send you notifications. We may obtain this consent through our Platform or by using the usual consents available on your device. 

In many cases, the web browser platform you use or your mobile device provides additional tools that allow you to control when your devices collect or share specific categories of personal data. For example, your mobile device or web browser that you use may provide tools that allow you to manage the use of cookies or the sharing of sites. We encourage you to familiarize yourself with and use the tools available on your devices.    

WHY and HOW we use your personal data

We use your personal data for the following purposes:

To provide information about the Platform and the Services you request 

When you use our Platform, we use your personal data to provide you with the product or service you have requested. For example, if you make a purchase on the Cretan Spirits website, or attend an event or promotion, we will use the contact information you provide to contact us about your purchase, event or promotion. If you contact our customer service, we will use your information, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions. 

If you use our Platform to track your physical activity or physical characteristics, we will collect this personal data so that you can view it on the Platform. Your physical activity data may include data that you enter about your activity or data collected by your device during your activity, such as location and travel data. We may use this activity data to calculate further data about your activity, such as the distance you run or the calories you burn, so that we can provide you with the data we calculate in the context of the Platform. 

In many cases, in order to use certain items on our Platform, you may need to provide Cretan Spirits with additional data or additional consent to use certain items in a certain way. Similarly, to share content on social media, you may need to provide the login details for your social media accounts.

For the disclosure of information about our products, services and events, as well as for other promotional purposes

When you give your consent, we will send you promotional communications and news about Cretan Spirits products, services, and other promotions that may be of interest to you. You can opt out of these communications at any time after you have given this consent.

Direct Advertising (DirectMarketing)

If you are already a Cretan Spirits customer (for example, if you have placed an order with us), we may use the contact information you provide to send us marketing updates on similar Cretan Spirits products or services, as permitted by applicable law. (unless you have already chosen not to receive such content). In other cases, we ask for your consent to send you marketing information.

Personalization

We may use the information you provide to us, as well as information from other Cretan Spirits products or services – such as your use of the Cretan Spirits Platform, your visits or purchases to Cretan Spirits stores, your participation in events and contests- to personalize our communication with you about products and services that we believe may be of interest to you. In this context, we may also combine the information you provide with the information we generate regarding your online activity, including insider information and analytics.

For the operation, improvement and maintenance of our business, products and services 

We use your personal data for our business. For example, when making a purchase, we use this information for accounting, auditing and other internal operations. We use personal data about how you use our products and services to improve your user experience, to assist you in identifying technical and service issues, and to manage our Platform.

For the protection of rights, assets or security, ours or those of others  

We may also use personal information about how you use our Platform to prevent, detect or investigate fraud, misuse, misappropriation or breach of our Terms of Use, as well as to comply with court decisions, government requests or current legislation. 

For general research and analysis purposes 

We use data on how we use our Platform to better understand consumer behavior and preferences. For example, we may use information on how Cretan Spirits website users use to search and find products, to better understand the best ways to organize and present product offers in our online storefronts.  

Other purposes

We may also use your personal data in other ways and we will provide special notifications when we collect the data, while securing your consent where needed.

Legal Basis

In order to process your personal data, we rely on certain legal bases, depending on how you operate on our Platform

• When you purchase Cretan Spirits products from our Platform, we need your personal information to fulfill our contract. For example, we need the payment and contact details for the delivery of your order.
• When you use our Apps, we rely on your consent to the processing and for some limited purposes to fulfill the agreement between us (for example for purchases through Apps)
• We also rely on other legal bases, such as our legitimate business interests, to process information regarding the effectiveness of our advertising campaigns, products, services, events and other promotions, to operate, improve and maintain our business our activities, products and services, for the protection of our rights, property or security or the protection of the rights, property or security of third parties, for the purposes of general research and analysis. When processing personal data based on our legitimate interests, we take appropriate steps to ensure that our interests are in balance with your interests, rights and freedoms, which we will be happy to explain upon request.
• We will also process your personal data for reasons of compliance with a legal obligation or for the protection of your vital interests.

DISCLOSURE OF YOUR PERSONAL DATA

Notification by Cretan Spirits

Cretan Spirits shares your personal data with:

• Companies of the Cretan Spirits group for the purposes and under the above conditions
•  Providers of personal data processing services on behalf of Cretan Spirits, for example for credit card and payment processing, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, brand and product promotion , as well as management of certain services and data. When we use service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data. 

• Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law; protect us from third party claims, and (iv) contribute to the prevention or investigation of fraud (eg counterfeiting). 

• Third Party Advertising Service Providers Providing Personalized Advertising Services. We use these services to combine the aggregate information we hold with personal data in their databases to create a personalized audience and to tailor advertising to your Internet interests, including social media, as permitted by applicable law. You can revoke your consent from personalized advertising and personalized audience using the relevant settings on our Platform.   

• To other third parties when you have given your consent

We may also transfer your personal data in the event of the sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, liquidation or liquidation). 

Notification from you

When you use certain social media elements on our Platform, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about how you interact with Cretan Spirits. We encourage you to use the tools we provide to manage Cretan Spirits social media sharing in order to control the information that is made available through Cretan Spirits’s social media components.

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

Encryption & Security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect the security of your personal data. 

Protecting your personal data 

We retain your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). This generally means that we will retain your personal information for as long as you have a Cretan Spirits account. Regarding your personal data related to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes).

YOUR RIGHTS RELATING TO YOUR PERSONAL DATA

You have the right to request the following: (i) access to your personal data, (ii) an electronic copy of your personal data (portability) or the transfer of this data to another company (iii) correction of your personal data if it is incomplete or inaccurate, or (iv) delete or restrict your personal data in certain circumstances provided by applicable law. These rights are not absolute. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time. 

If you want to request a copy of your personal data or to exercise any other right of yours, please contact us at info@cretanspirits.gr

Choosing not to receive Marketing Communications 

If you have a Cretan Spirits account, you can choose not to receive Cretan Spirits marketing communications by modifying your options in the “View or Change Your Profile” section of our Websites. You can also choose not to receive marketing communications by changing the email and sms records by clicking the delete link or following the instructions included in the message. You can also contact us using the contact details in the “Questions and Comments” section below.

COOKIES and Pixel Tags

Cretan Spirits collects information, which may include personal data, from the web browser you use when you use our Platform. We use a variety of methods, such as cookies and tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie ID, information about your cookies, and information about whether your device has software for accessing certain components; (iii) unique device ID number and device type; (iv) web browser domain, type, and language; and time zone, (vii) previous visits to websites,

It is also possible to collect information from third parties through the Platform using cookies, third party add-ons and widget tools. These third parties collect data directly from your web browser and the processing of such data is subject to their own privacy policies. 

We use cookies and labels to monitor the use of our Platform by our customers, as well as to understand their preferences (such as country and language options). This allows us to provide services to our customers and improve their online experience. We also use cookies and tags to obtain aggregate data on traffic and interaction with the Platform, to identify trends and to obtain statistics so that we can improve our Platform. There are generally three categories of cookies used on our Platform:

• Functionality:  These cookies are required for basic website functions and are therefore always enabled. They include cookies that allow our Platform to “remember” you during your browsing, during an individual visit or, if you request, from one visit to another. They allow the “Shopping Cart” and “Checkout” features to be available and help with security and compliance issues.

• Performance : These cookies allow us to improve the operation of our Platform through usage monitoring. In some cases, these cookies improve the speed with which we can process your requests and allow us to remember your preferences on websites. Rejecting these cookies can lead to inadequate personalization of proposals and poor website performance.

• Social media and advertising: Social media cookies offer you the ability to connect to the social media networks you use and share content from our Platform on social media. Ad cookies (third parties) collect information to contribute to the better personalization of ads according to your interests, both on our Platform and others. In some cases, these cookies include the processing of your personal data. Rejecting these cookies may result in the display of ads that are not so relevant to you or the inability to effectively connect with Facebook, instagram, or other social media and / or the inability of you to share content on social media. networking.

For a complete and up-to-date summary of all third parties who have access to your web browser (via the Cretan Spirits Platform or others), we recommend that you install an add-on specifically designed for this purpose. You can also enable notification sent to you from your computer each time cookies are sent, or you can choose to disable all cookies. This is done through the browser settings on each web browser and device you use. Because each web browser is a little different, we suggest that you refer to the web browser’s Help menu to learn how to modify your cookies. If you disable cookies, you may not have access to many components that make our Platform more efficient, and some of our services may not work properly. There are also general resources available on the Digital Advertising Alliance website to indicate that you do not wish to receive an advertisement based on your interests.

In the same way, you can configure your ad preferences on your device at device level. For example, to configure your advertising preferences on an iOS device, go to Settings> Privacy> Advertising> Limit Ad Tracking. To customize your advertising preferences on Android, go to Settings> Google> Ads> Opt out of interest-based ads.

USING the Cretan Spirits Platform with third party products and services

Our Platform lets you interact with a wide variety of other digital products and services. For example, our Platform may connect to third-party devices to provide activity tracking, social media, streaming music and other digital services. 

If you choose to sign in to your Cretan Spirits account through a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to use your interaction with Cretan Spirits on third-party social media platforms, the data that remains there is governed by the policies that apply to those platforms. 

Our Platform may provide links to other websites and (third party) Apps for your convenience or information. Linked Websites and Apps have their own alerts or privacy policies, which we strongly recommend you read. To the extent that we do not own or control any linked websites or Apps, we are not responsible for their content, or for any use of the Websites or Apps, or for the privacy practices of the Websites or Apps.

CHANGES in our Privacy Policy

Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes on our Platform. If we make substantial changes to the way we process your personal data, we will send you prior notice or, when required by law, seek your consent to make such changes. We strongly recommend that you read our privacy policy and be regularly informed of our practices. This Privacy Policy was last modified in January 2022.

QUESTIONS AND COMMENTS

We are at your disposal for questions, comments and concerns you may have about our privacy policy and our privacy practices.

If you wish to submit comments or have questions or concerns, or if you wish to exercise your rights regarding your personal data, please use our Contact Form . 

If you contact us with a personal data complaint, this will be evaluated to resolve the issue in a timely and effective manner.